Refunds

At CW Candle Co. our candles and body products are handcrafted in small batches and individually inspected to ensure the highest quality. Because our products are scent-sensitive and perishable once used, we have established the following policy:

• Returns: We accept returns only on items that are unopened, unlit, and in their original packaging. If you decide the product isn't right for you, please email us within 72 hours of delivery. Customers are responsible for return shipping costs.

• Final Sale: We cannot accept returns or exchanges on any item that has been lit, opened, or used to "test" a scent. Please note that scent preference is subjective, and we do not offer refunds based on fragrance or aesthetic expectations.

• Damages: If your order arrives damaged, please notify us within 72 hours of delivery. To qualify for a replacement, you must provide photos of the product, the shipping box, and the shipping label.