FAQ

FREQUENTLY ASKED QUESTION

What makes CW Candle Co. unique?
Every candle is hand poured in small batches with intention. We blend scent, symbolism, artwork, and luxury fragrance oils to create candles that feel like an experience, not just a scent.

Do you make everything by hand?
Yes. Every candle is individually poured in North Carolina in micro batches. Many of our dessert candles are hand sculpted and topped by hand.

What waxes do you use?
We formulate per collection. We use high-end wax blends that perform best for the specific candle style. This includes coconut apricot wax, soy and paraffin blends, and pure gel for some dessert and beer candles. We do not use cheap filler waxes.

Do you accept returns?
Because candles are a consumable product, we cannot accept returns on burned or used candles. If your product arrives damaged or incorrect, contact us within 72 hours of delivery and we will make it right.

Are your candles safe?
Yes. We source premium ingredients, reputable fragrance oils, and luxury wax blends from reliable US suppliers.

How long does shipping take?
Most orders ship within 3 to 7 business days. Holiday season and artisan dessert styles may require a little extra time due to hand finishing.

Do you offer wholesale or custom?
Yes, we accept select wholesale and collaboration requests including breweries, boutiques, and corporate gifting. Send inquiries to cwcandlecompany@gmail.com

Where are you located?
North Carolina. We ship nationwide.